The Operations of Third Party Administrators

Third party administrators and claims adjustment companies play a significant role in my practice because they often administer ERISA governed plans and adjust claims under insurance policies on behalf of insurers.  As a result, I have long been interested in how they are run, staffed, marketed and the like.  For those of you who may share an interest in this subject, this interview with the general counsel of Crawford and Company provides some insight into the operations of these types of companies.